Contoh Complaint Letter 1


Jihan Humaira
Jalan Merdeka No. 45
Bandung, 46251

September 10, 2018

Marketing Manager
PT. Jaya Komputer
Jalan Sudirman No. 15
Jakarta, 52001

Dear Sir/Madam,
I am writing this letter to express my complaint about an order that I placed in your company. I ordered 20 computers last week. In the agreement you mentioned that my order will arrive in a week. It is already over a week but my order has not arrived.
This delay has a negative impact to my company's activities because actually my company currently having a lot of works which it requires the computer. Please make sure that this kind of delay wouldn’t happen again in the future. If it is happen again, our company will look for another business partner and cut off our cooperation.
Thank you for your concern.

Your Faithfully,

Jihan Humaira


Contoh Complaint Letter 2
 
Marie Kim
Jalan Merdeka No. 26
Bandung, 46251

September 18, 2018

Customer Service Manager
PT. Sinar Komputer
Jalan Imam Bonjol No. 15
Jakarta, 52004

Dear Sir/Madam,
Through this letter we inform you that our order had arrived on time. Our orders are 40 computer sets. However, after we checked the products you sent us, there are 6 computers not running well.
We don't know the cause of the damage of the computer. So, we will send you back the damage products to be re-check by your company. Eventhough we received our orders in time, but we can not accept the damaged products.
We hope in the future, we would not receive anymore damaged products like this. If this thing happen again, we are sorry that we will cut off our cooperation contract.
Thank you for your concern. We will wait for you reply.

Your Faithfully,

Marie Kim

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